FAQ

FAQ
General Information

What is HAUS ÜGER?
HAUS ÜGER is a design brand specializing in artistic and high-quality interior pieces, including rugs, cushions, and other home accessories. Our mission is to push the boundaries of interior design by creating objects that blend functionality with artistic expression.

Where is HAUS ÜGER based?
We are based in Denmark, but we work with retailers and customers worldwide.

Do you have a physical store?
We do not currently have a flagship store, but our products are available through selected retailers. Check our Rug or Cushion collection page for more information.

Products & Materials

What materials do you use for your products?
Our products are crafted from high-quality materials such as New Zealand wool, organic cotton, and other premium textiles. We prioritize durability, comfort, and sustainability in all our designs.

Are your rugs and cushions handmade?
Yes, many of our products are handcrafted by skilled artisans, ensuring each piece has a unique touch and the highest quality.

How do I care for my HAUS ÜGER rug?

Regular vacuuming is recommended to remove dust and debris.
Spot clean with a damp cloth and mild detergent for minor spills.
Professional dry cleaning is recommended for deeper cleaning.

Are your rugs suitable for high-traffic areas?
Yes, our rugs are made to last. However, for very high-traffic areas, we recommend our flatweave rugs, as they are more resistant to wear.

Do you offer custom designs?
We primarily focus on our curated collections, but for special projects or collaborations, please reach out to us at info@hausuger.dk.

Ordering & Payments

Can I buy directly from HAUS ÜGER?
We primarily sell through retail partners, but select pieces may be available for direct purchase. Check our website or contact us for more details.

What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. For retailers, special payment terms may apply.

Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible at infor@hausuger.dk. Once the order has been processed, we may not be able to make modifications.

Shipping & Delivery

Where do you ship to?
We ship worldwide. Shipping rates and delivery times vary depending on your location.

How long does shipping take?

Domestic orders: 3-7 business days
International orders: 7-14 business days

Custom and made-to-order items may take longer. Estimated delivery times will be provided at checkout.

Do you offer express shipping?
Yes, we offer express shipping options at checkout. Contact us for urgent orders.

Will I be charged customs and import fees?
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. Please check with your local customs office for details.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.

How do I initiate a return?
Contact our customer service at info@hausuger.dk with your order details, and we will provide return instructions.

Do you offer exchanges?
Yes, if you wish to exchange an item, please contact us to arrange the process.

What if my order arrives damaged?
If you receive a damaged or defective item, please email us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

Retail & Wholesale

How can I become a retailer for HAUS ÜGER?
If you are interested in stocking our products, please visit our Retailer Inquiry page or email us at info@hausuger.dk for more information.

Do you offer wholesale pricing?
Yes, we offer wholesale pricing for retailers. Contact us for details on minimum order quantities and pricing.

Can I request exclusive designs for my store?
We are open to collaborations with select retailers. Let’s discuss your ideas!

Sustainability & Ethics

How do you ensure ethical production?
We work closely with skilled artisans and certified manufacturers to ensure fair wages and safe working conditions.

Are your products sustainable?
We prioritize natural, responsibly sourced materials and minimize waste in our production process. Sustainability is at the core of our brand.

Do you use any synthetic materials?
The majority of our products are made from natural fibers. When we use synthetic elements, they are carefully selected for durability and minimal environmental impact.

FAQGeneral Information