CONTACT
info@hausuger.dk
Haus Üger Aps
Perlegade 21A
6400 Soenderborg
CVR. Nr.: 41457880
Thank you for reaching out to Haus Üger! Here’s what you can expect after sending us an email:
Order Inquiry Confirmation
You will receive an initial response within 3 business days confirming that we have received your inquiry.
If you have asked about product availability, shipping, or pricing, we will provide the necessary details in our reply.
Order Processing
Once you confirm your order, we will send you an order summary, including the total price, payment instructions, and estimated shipping time.
Payment must be completed before we proceed with shipping.
Shipping & Delivery
After receiving payment, we will process your order and prepare it for shipping.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Customer Support
If you have any questions or need assistance at any stage of your order, feel free to reply to our emails, and we will assist you as soon as possible.
If you do not receive a response within the expected time frame, please check your spam folder or resend your email. We look forward to assisting you!
TERMS AND CONDITIONS
Introduction
Welcome to Haus Üger. By accessing and using our website, you agree to comply with the following terms and conditions. If you do not agree, please refrain from using our website.
Product Information
Haus Üger provides a digital catalog of interior products, including pricing, sizes, and details. All information is subject to change without notice.
Orders & Payment
Purchases are made via direct email contact. Haus Üger reserves the right to accept or decline any order. Payment terms will be communicated upon order confirmation.
Intellectual Property
All content, including images, text, and branding, is the property of Haus Üger and may not be copied, distributed, or used without permission.
Limitation of Liability
Haus Üger is not responsible for inaccuracies in product descriptions, pricing errors, or third-party service failures, including shipping and handling.
Governing Law
These terms are governed by [Your Country’s] laws. Any disputes shall be resolved in accordance with these laws.
SHIPPING & RETURNS
Shipping Policy
All orders are processed and shipped after confirmation via email.
Shipping costs, delivery times, and methods will be provided upon order confirmation.
Haus Üger is not responsible for delays caused by couriers or customs.
Returns & Exchanges
Returns are accepted within [X] days of delivery if the product is unused and in original condition.
Custom-made or personalized items are non-refundable.
The customer is responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within [X] days with photos and order details.
We will provide a replacement or refund based on the assessment of the issue.
FAQ
How do I place an order?Orders are placed by contacting us via email. Simply provide the product details, and we will guide you through the process.
Do you ship internationally?Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.
What payment methods do you accept?Payment details will be shared upon order confirmation. We currently accept [list payment methods].
Can I request custom orders?Yes, we offer customizations for certain products. Contact us to discuss your requirements.
What is your return policy?You can return eligible items within [X] days. Custom orders are non-refundable.
LEGAL JURISDICTION & DISPUTE RESOLUTION
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of [Your Country].
Dispute Resolution
In the event of a dispute, both parties agree to first attempt an amicable resolution through negotiation. If unresolved, disputes shall be settled in the courts of [Your Country/City].
DISCLAIMER
Haus Üger makes every effort to ensure that the information on this website is accurate and up to date. However:
- Product images and colors may vary due to screen settings and lighting conditions.
- Prices, product availability, and descriptions are subject to change without notice.
- We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
- Any reliance on the materials on this site is at your own risk.
CUSTOM ORDERS & PRE-ORDERS POLICY
Custom Orders
- Custom orders are made specifically to your specifications and cannot be canceled or refunded once production begins.
- Production times vary based on design complexity and will be communicated at the time of ordering.
- Changes to custom orders must be requested within 24 hours of order confirmation.
Pre-Orders
- Payment for pre-orders is required upfront to reserve the item.
- Estimated delivery times are provided but may be subject to delays beyond our control.
- Pre-orders cannot be canceled or refunded unless the item is discontinued.
COOKIE POLICY
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us improve your experience and analyze website traffic.
2. Types of Cookies We Use
- Essential Cookies: Required for basic functionality (e.g., remembering cart items, if applicable).
- Analytics Cookies: Help us track visitor behavior to improve our website.
- Marketing Cookies: Used for advertising and retargeting (if applicable).
3. Managing Cookies
You can accept or decline cookies through your browser settings. Disabling cookies may impact website functionality.
4. Third-Party Cookies
We may use third-party services such as Google Analytics. These services have their own cookie policies.
PRIVACY POLICY
1. Introduction
At Haus Üger, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for inquiries or purchases.
2. Data We Collect
We may collect the following personal data when you interact with us:
- Name and contact details (email, phone number, address)
- Order history and correspondence
- Payment details (handled securely by third-party payment processors)
- Website usage data through cookies and analytics
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfill your orders
- To communicate with you regarding inquiries or purchases
- To improve our website and customer service
- To comply with legal obligations
4. Data Sharing
We do not sell or rent your personal data. However, we may share it with:
- Third-party payment processors for transaction handling
- Shipping carriers to deliver your orders
- Legal authorities when required by law
5. Your Rights
You have the right to:
- Request access to your personal data
- Request corrections or deletions of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us at [Your Contact Email].
6. Security Measures
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, or disclosure.
7. Changes to This Policy
We may update this policy occasionally. Please review it periodically for any changes.