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Refund policy

Right of Withdrawal

You have a 14-day right of withdrawal on all items ordered online, valid from the day you receive the goods. The right of withdrawal is conditional on the item being returned in the same condition, quantity, and original packaging. If you wish to use your right of withdrawal, this must be communicated via email to info@hausuger.dk, remembering the invoice number. You will cover the costs of return shipping. When the item has been received and approved, the purchase price of the item will be refunded to your account within a few days. These return rules apply to all items sold as remote sales to private individuals – they do not apply to items picked up at our showroom.


Complaints Handling


HAUS ÜGER offers a 2-year warranty in accordance with the Danish Sale of Goods Act, covering manufacturing and material defects detected during normal use of the item.

The warranty does not cover errors, damages, or wear, whether direct or indirect, arising from incorrect operation, poor maintenance, violence, or unauthorized intervention. Complaints about errors and defects that should have been discovered during the usual examination of the item must be reported to HAUS ÜGER within 10 days. The item can subsequently be returned for repair, exchange, or credited by agreement. Returned items should be sent or delivered in person to this address: HAUS ÜGER ApS Vimmelskaftet 2B, 6470 Sydals Høruphav.


CONTACT

HAUS ÜGER ApS CVR: 41457880

Vimmelskaftet 2b 6470 Sydals Høruphav

T: +4520656636

info@hausuger.dk